Terms and Conditions


The general conditions of sale are detailed below (indicated in the ” General Conditions “). They govern the contractual relations entered by every user of the site www.asiaqua.com (below indicates ” The customer ” or “You”) and the commercial banner Asiaqua of the Asiaqua Co Ltd, company of Thai law, the head office of which is located Room 1206, 12/F, Solo Building 41-43 Carnarvon Road Tsim Shat Tsui Kowloon Hong Kong, registered under n° 1595234.

By doing business with www.asiaqua.com, you make a commitment to respect the General Conditions as well as Terms of service appearing there.


2.1: Availability:

You will note that your order is considered as validated of that we shall have received the confirmation by one or several operators of the availability of places, the type of cabins, dates, course which you have reserved.

In the situation where one of the criteria ordered would not be available, we make a commitment to contact you by e-mail within 48 hours as from the date of your order to inquire and indicate to you what solution we propose you.

2.2: Booking:

A booking will be confirmed when the customer will has received a written confirmation from Asiaqua Co Ltd. The customer will receive an invoice, the confirmation of their booking and a booking form by fax or email. In three ( 3 ) days following the confirmation of the booking, the customer has to return to Asiaqua Co, Ltd the booking form completed by the passengers. For bookings of groups, please indicate the names of the couples and the single guests for the allowance of cabins.

2.3: Price :

The selling prices indicated on www.asiaqua.com are inclusive of all taxes. According to the currency chosen by the operator the basic price will be the one indicated in the currency on every product sheet. The price in Euro, Thai Baht or $US to give an idea of the price the closest possible to the reality. The real price being worked out again at the time of the publishing of our Profroma Invoice by means of web site of our bank the Siam Commercial Bank. Any change of the rate of the various markets (THB Thailande / RM – Malaysia / IDR – Indonesia / PHP – the Filipinos) can be echoed on the price of products or services. Asiaqua Co Ltd Ltd reserves the right to modify its rates at anytime, however understood that the price discussed during our Internet exchanges (mail and\or real-time chat on skype) will be the only one applicable to the buyer.


3.1 : Conditions of payment :

The payment must be settled within 48 hours (2 days) after receipt of the invoice. The payment can be made via credit cards, Paypal or bank transfer for the attention of Asiaqua Co Ltd. We charge all extra cost on payment by credit card or Paypal, please be aware that some banks do charge for transfer and this is not at the cost of Asiaqua Co Ltd. In every case, the sale contract is considered concluded only at the time of the debit of the account of the customer.

3.2: The Consumer or « user » :

The customer has the responsibility to arrange all the necessary authorizations for the purposes of use of the method of payment which they chose during the validation of their order.

They makes besides a commitment to make sure of the solvency before any order, fault for the Asiaqua company Co Ltd to be able to proceed to the registration of the order.

The website www.asiaqua.com reserve the possibility of suspending or of cancelling any order in case of refusal of authorization of payment on behalf of the financial bodies questioned according to the method of payment chosen by the consumer.

Also, it reserve the right of refusing to take into account a order emanating from an Internet user with whom a relative dispute notably in the payment of a previous order is outstanding.

The customer is besides informed that Asiaqua Co Ltd can proceed to the analysis and\or to the check of the orders spent to fight against fraud, and in this executive saves itself the possibility of asking to the quite justificatory consumer that she would consider useful.

It saves itself at the conclusion of this procedure the possibility of suspending or of cancelling any order, even in case of authorization of payment delivered by the financial bodies concern, in case of this analyse and/or these verifications would give to think that the aforementioned order is smuggled by the rights of a third.

It would besides know how to support no responsibility in case of embezzlement or of fraudulent use of some means of payment which would not have been detected by this procedure of analysis and\or check.


All the payments made on www.asiaqua.com are secured and checked by company of renowned on-line payment.
Asiaqua Co Ltd provides you with 2 systems of payment:

  • Paypal by Credit card (Visa or Mastercard). In the currency of the invoice ($US – €)
  • Wire Transfer on our Thai Bank Account. In the currency of the invoice ($US – €)

For the payment by credit card, to insure your satisfaction, no change is made on the bank card is made before the availability of places is confirmed by the operator, only a demand of authorization will be made to check if your credit card is valid and reliable. The actual collection will only start once the confirmation of the operator for cabins, dates and courses has been confirmed.

The on-line payment by credit card is realized by security system SSL ” Secure Socket Layer ” which allows encrypted bank datas from your transmission on the network.


5.1: Conditions of cancellation :

More than 60 days before departure :

Refund of your payment minus 74 US$ administrative file fees per participant.

Less than 60 days before departure :

No refund

No refund in case of plane delays, mechanical problems, sea and weather conditions, illness, accident, strike, war, criminals, acts, terrorist action, natural disaster, quarantine, change of government policy regarding visas and therefore out of control of Asiaqua Co Ltd.

In the eventuality where the operator is obliged to cancel or to interrupt the cruise because of mechanical problems or insufficient clientele, we make a commitment to reserve you to another boat or resort in the same range or superior.

The demand of cancellation must be written and sent in Asiaqua Co, Ltd Solo Building 41-43 Carnarvon Road Tsim Shat Tsui Kowloon Hong Kong or Email:


Note : We don’t accept cancellations made by phone.

5.2: Assurance of cancellation :

We highly recommend that each participant subscribes to a cancellation insurance covering: travel cancellation, accident, luggage lost. Note if you decide not to subscribe a travel insurance, we won’t be held responsible from any financial disappointment due to independents reasons of our will.

Travel Insurance :


6.1: Generals Conditions :

Diving courses :
Asiaqua Co Ltd is not held responsible for the success of the diving courses of the customer during the training they follow. The success of the diving course and certification are under the responsibility of the diving instructor. The certification can be acquired only if the customer fulfills the conditions defined by Padi standards. The customers recognize that they have to fill the conditions expressed in the standards Padi to join a Padi course.

If the customer registered to a diving course doesn’t arrive at the departure of the boat, he will be invoiced 3000 Thai Bath if the customer wishes to finish his course; if the customer misses one or some of a day of his course and if no boat is scheduled this day, there will be an invoice of 1500 Thai Bath if the customer wishes to finish his course.

Certified Divers :

Customers have to meet a minimum requirement of been PADI Open Water Diver, CMAS 1* or equivalent to take part in diving activities. Customers recognize they must stop diving 18h00 hours before flying. The diving crew can refuse the diving practice of a participant if they don’t hold a certification of at least Open Water Diver PADI, CMAS 1* or equivalent. The customer when requested must show their certification card, log book, medical statement. The dive schedule during diving trip ” A la carte” is flexible if change occur before 17h00 the day before the diving trip. If the customer registered to a day trip and doesn’t show up at the boat departure, no refund will be made.

Liveaboard :

Customers be responsible to respect security rules given by the boat’s Tour Leader. The customers will be forbidden to dive if they do not respect the safety regulations given by the Boat’s Tour Leader. The diving crew reserves the right to change the schedule or the choice of the dive sites according to the sea and weather conditions, or if the technical or physical level of the customers is not bespoke to the conditions. Customers promise not to hold Asiaqua Co Ltd responsible of the number of dives made or change of schedule. No refund will be possible if customers don’t respect the security rules given by the Tour Leader or if customers don’t hold their certification card to show.

6.2: Diving Accident, Insurance :

Asiaqua Co Ltd is not held responsible for diving accidents or other accidents which can occurred during the diving trip. Customers recognize they should dive in their training limits and experience following the instructions given by the dive crew.

We highly recommend to make a contract with a personal scuba diving insurance, such as Divers Alert Network.
Diving Insurance :


This present contract is submitted to Honk Kong law.


The information which you communicate us is indispensable for the treatment and the routing of the orders and the issuing of invoices, their absence can lead to the cancellation of your order. By registering you on www.asiaqua.com, you make a commitment to supply us with sincere and genuine information concerning you. The communication of false information is against the present general conditions as well as in the conditions of use appearing on the site www.asiaqua.com.

According to the law ” Computing and Liberties “, the treatment of your information was the object of a statement with the National Committee of the Computing and with the Liberties number (CNIL). Asiaqua Co Ltd is authorized to take, and handle the information concerning you. This data is the object of an IT processing.

This activity is strictly regulated: the file was declared to the IT National Committee and Liberties under the number of receipt 1289133. You have a permanent right of access and rectification on all the data concerning you, according to the European texts and to the national laws current (article 27 of the law of January 6th, 1978) .You can, at any moment, make a request by mail to Asiaqua: .Room 1206, 12/F, Solo Building 41-43 Carnarvon Road Tsim Shat Tsui Kowloon Hong Kong. Or by email toprivacy@asiaqua.com in order to know which information we’ve collected about yourself. You can, at any moment, and on request modify this data

If you did accepted, during your identification on www.asiaqua.com, promotional emails offering you special offers and promotions will be sent.

You can request not to receive these emails any time, just clicking on the appropriate link inserted in each email you receive.

For more information, consult our page Privacy Policies
Asiaqua.com Is powered By : Asiaqua CO,Ltd Room 1206, 12/F, Solo Building 41-43 Carnarvon Road Tsim Shat Tsui Kowloon Hong Kong Tel : +66 89 222 07 61

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